Refund Policy
Last updated: August 3, 2026
1. Two Rate Types
GreeneStay offers two rate types on direct bookings. The rate type is shown clearly before payment is completed.
| Rate type | Refund | Date change |
|---|---|---|
| Flexible Rate | Full refund if cancelled 14+ days before check-in. Non-refundable within 14 days or for no-shows. | Free, subject to availability |
| Non-Refundable Rate | Non-refundable once booked, at any time | Allowed once, free of charge, up to 14 days before the original check-in date, subject to availability at the new dates |
This applies to bookings made directly on greenekorea.com, including bookings made with a direct-booking coupon code. Refunds are calculated on the amount actually paid and issued to the original payment method.
Date changes are requested by emailing greene122624@gmail.com with the booking reference. If no rooms are available at the requested new dates, the original reservation remains unchanged and the Non-Refundable Rate's no-refund terms still apply.
2. Exceptions: Force Majeure & Documented Illness
For cancellations inside the non-refundable window (less than 14 days before check-in), we make an exception in the following cases, provided supporting documentation is submitted:
| Situation | Required documentation |
|---|---|
| Force majeure (natural disaster, government travel ban, flight cancellation due to the above, etc.) | Official government notice, airline cancellation notice, or equivalent public documentation |
| Illness or injury preventing travel (guest or immediate family) | Medical certificate or doctor's note covering the travel dates |
- Documentation must be submitted by email before or as soon as possible after the affected check-in date, and no later than 7 days after check-in.
- Approved exceptions are refunded to the original payment method, calculated on the amount actually paid.
- We review each request individually and may ask for additional detail if the documentation is unclear.
3. How Refunds Are Processed
Approved refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your bank or card issuer.
4. Bookings via Other Platforms
Bookings made through Booking.com, Airbnb, Expedia, or Trip.com are subject to that platform's own cancellation and refund policy shown at the time of booking. Please contact that platform directly for cancellations or refund requests, as we cannot process refunds on their behalf.
5. How to Request a Cancellation or Refund
Email greene122624@gmail.com with your booking reference (and, for exceptions, supporting documentation attached).
6. Contact
Solia Co., Ltd.— Reg. No. 114-87-26445 · 010-3089-9545 · 16 Gwangju-daero 105beon-gil, 1F, Gwangju-si, Gyeonggi-do · greene122624@gmail.com